After-Sales Service

At zoulaglide, we believe that a great product is only part of the journey — outstanding service is what truly makes the ride complete. Our after-sales support is designed to ensure your experience with our bicycles remains smooth, safe, and satisfying long after your purchase.

🛠️ Product Warranty

Every bike we sell comes with a limited warranty that protects you against manufacturing defects in material and workmanship. Depending on the model, frame and components may have different coverage periods. Please refer to the product-specific warranty details included in your package or contact us for more information.

Typical coverage includes:

Frame: Up to 5 years
Components: 1–2 years
Accessories: 6 months

Warranty does not cover wear-and-tear, misuse, or unauthorized modifications.

🔧 Repair & Maintenance Support

Need help with assembly, tuning, or minor repairs? We've got you covered.

Authorized Service Centers: We partner with local bike shops and repair stations in select cities.
On-Demand Help: Submit a ticket or contact us directly for technical advice or remote troubleshooting.

🔄 Replacement Parts & Accessories

We maintain a full inventory of genuine replacement parts and compatible accessories. Whether it's a worn-out brake pad, a new tire, or an upgraded saddle, we make it easy to keep your bike in top condition.

Easy online ordering
Fast shipping options
Compatibility support

🚚 Shipping Damage & Missing Items

If your bike arrived with damage or missing parts, we’re here to help — quickly and efficiently.

What to do:

Take clear photos of the damage/missing item.
Contact our support team within 7 days of delivery.
We’ll ship replacements or coordinate repair options as soon as possible.

📞 Dedicated Support Team

Our customer service agents are trained bike specialists who care about your experience. Whether you're a weekend trail rider or a daily commuter, we take your questions seriously and respond with personalized solutions.

Contact Methods:

Live Chat: Available 9am–6pm (Mon–Sat)
Email: sales@smileyintelligent.com
Response time: <24 hours on business days

🙋 Frequently Asked Questions

Looking for fast answers? Our FAQ covers everything from order tracking to tire sizing, returns, maintenance, and more.

❤️ Your Satisfaction, Guaranteed

We strive to earn your trust not just once — but for every ride. If you’re not satisfied, we’ll do our best to make it right.

Thank you for choosing zoulaglide. Let’s ride further — together.