International delivery takes ​​5-10 working days​​, depending on the country your order is shipped to. Please note that depending on your country's jurisdiction, ​​additional customs duties may apply​​. We recommend consulting your local authorities to inquire about relevant taxes and duty amounts.

Tracking your order is straightforward. Once your order has shipped, you can track it using the information provided in your ​​shipping confirmation email​​; you will receive tracking details automatically via email.

If you place an order on a ​​Friday, Saturday, or Sunday​​, it will not ship until the following ​​Monday​​. You should receive your tracking information via email on Monday.

If your tracking details appear incorrect, ​​please contact us​​ so we can rectify the issue. While unexpected errors can occasionally occur, we always strive to ensure the correct tracking information is sent to the right customer.

The delivery times stated on our website are ​​not binding guarantees​​ but are ​​estimated delivery windows​​

We ship our bikes ​​free of charge​​. However, if you decide to return a bike you no longer wish to keep, unfortunately, we must retain a ​​50-100 euro​​ fee to cover restocking and return shipping costs.

Once you have placed an order and completed payment, ​​we are unable to make any changes to the order itself​​. If you no longer require the bike, please ​​contact us immediately​​ so we can advise on the next steps.

If you decide you don't like the bike and wish to return it to us, ​​we will deduct a 50-100 euro handling and shipping fee from your refund amount​​. To qualify for a full refund (minus this fee), ​​please ensure the bike is returned in its original, unused condition, with all included accessories​​.

Once you have placed an order and completed payment, ​​we are unable to make any changes to the order itself​​. If you no longer require the bike, please ​​contact us immediately​​ so we can advise on the next steps.

If you decide you don't like the bike and wish to return it to us, ​​we will deduct a 50-100 euro handling and shipping fee from your refund amount​​. To qualify for a full refund (minus this fee), ​​please ensure the bike is returned in its original, unused condition, with all included accessories​​.

Yes, they are legal to own and ride. E-bikes can be ridden on bike paths according to local regulations, ​​requiring no license, insurance, or registration​​.

Our e-bikes require ​​minimal assembly​​. Typically, this involves connecting the handlebars or installing the wheels. ​​All necessary tools are included​​ within the e-bike's packaging.

Before attempting to use the e-bike, ​​ensure the battery is fully charged​​. Once charged, the charger's ​​LED indicator will change from red to green​​. You can then activate the e-bike via the display unit. ​​For some models​​, you must first turn on the ​​battery power switch​​ (usually located on top of the battery) by pressing and holding it for 3 seconds. After the battery is on, activate the e-bike via the display.

​​If the power assistance still doesn't engage:​​

Check that the ​​speed setting​​ is adjusted to 1, 2, or 3 (​​0 indicates no power assistance​​).

If the issue persists, ​​please contact our support team​​ for prompt assistance.

How often you need to service your e-bike ​​depends on how frequently you use it​​.

​​Daily use:​​ We recommend a monthly check. Ensure correct tire pressure, check for signs of excessive wear on key components, and ensure all bolts are securely tightened according to the instructions.
​​Infrequent use:​​ We recommend charging the battery ​​at least every 3 months​​ to maintain its health.
My bike was in an accident, or my bike is damaged.
We offer ​​comprehensive repair services​​ in Hamburg, Germany, and Los Angeles, USA. If you require maintenance or repair services within the EU or the USA, please email our support team.

We offer ​​comprehensive repair services​​ in Hamburg, Germany, and Los Angeles, USA. If you require maintenance or repair services within the EU or the USA, please email our support team.

Yes. The ​​Battery Management System (BMS)​​ in all our e-bikes will ​​automatically cut off the charging current​​ once the battery is full. However, ​​to maximize long-term battery health, we strongly recommend unplugging the charger as soon as the battery is fully charged​​.

Tire punctures can occur due to various factors, such as road conditions, sharp objects, incorrect/low tire pressure, excessive tire wear, or overloading the e-bike.

The ​​best way to avoid punctures​​ is to ​​regularly check your tire pressure​​ and maintain it at the level recommended by the manufacturer.

​​Check your spam/junk folder​​ – confirmation emails sometimes land there.
If you still can't find it, ​​contact us​​. There may have been a ​​typo in your email address​​ during checkout, which we can easily correct.
Checkout Problems
We're sorry you're experiencing issues trying to purchase on our website.
If your ​​card is declined​​ during payment, we recommend ​​contacting your bank​​, as we unfortunately have no control over payment method restrictions.
If your bank sends an ​​authorization SMS​​, you may need to ​​respond to this message​​ for the order to process successfully.
Also, please ​​ensure the billing address​​ you entered ​​matches the address​​ associated with your payment card.