Widerrufsrecht

Overview

1.1 We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. If it’s not the right fit, we’ll arrange the return. Please note that restocking fees may apply.

1.2 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

1.3 Please note you shall bear the delivery cost of returning the product(s) for your own reasons. buyers are responsible for the €150 return shipping fee per bike.

1.4 To start a return, you can contact us at contact@zoulaglide.com. Please note that returns will need to be sent to the following address: [Melkerstieg 20, 21217 Seevetal, Germany(EU Return Address)] , [611 Reyes Dr, Walnut, CA 91789, USA (North America Return Address)]

1.5 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@zoulaglide.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation

You may request to cancel your order within 24 hours after placing it, as long as the order has not yet been shipped.
Once an order has been processed and shipped, it can no longer be canceled.
Our team typically processes and ships orders within 1–3 business days after the order is placed.
If your cancellation request is made before the order is shipped and within the permitted time, we will approve the cancellation and issue a full refund to your original payment method.

Return
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@zoulaglide.com.

Please kindly follow the instruction of the customer service.